Privacy Policy

1. Introduction and Applicability

Welcome to Funbet Casino. We attach the highest value to the protection of your privacy and the security of your personal data. This comprehensive Privacy Policy has been carefully prepared to provide you with full transparency on how we collect, store, process, protect, and share your data when you use our website, mobile applications, and related casino services. At Funbet, we understand that trust is the foundation of online gambling, and therefore we strive not only to meet but to exceed industry standards for data security.

This policy is fully compliant with the General Data Protection Regulation (GDPR) of the European Union and other relevant international data protection legislation. By creating an account, playing our games, or simply navigating our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, we kindly ask you not to use the services of Funbet Casino.

2. Personal Data We Collect

To offer you a seamless, personalized, and legally compliant online gaming experience, it is necessary for us to collect various categories of personal data. This data collection takes place at different times during your interaction with our casino. The data we collect includes, but is not limited to:

Registration and Identity Data (KYC): When you create a new account, we collect your first and last name, date of birth, physical residential address, email address, phone number, and gender. This is a strict legal requirement to verify your age and prevent fraud.
Financial and Transaction Data: To deposit playing funds or withdraw your winnings, we process your payment details. This includes bank account numbers, credit card details (although we never store your full card number or CVV), e-wallet addresses (such as Skrill or Neteller), and a detailed history of all your transactions on our platform.
Gaming and Behavioral Data: We accurately track your gaming activities. Think of your betting history, favorite casino games, wins, losses, login sessions, and interactions with our live dealers. This data helps us to offer you fair bonuses and a personalized game lobby.
Technical and Device Data: As soon as you visit our website, our servers automatically collect technical information. This includes your IP address, the type of device you use (desktop or mobile), operating system, browser type, screen resolution, and time zone settings. This is crucial for security purposes and technical optimization.
Customer Service Communication: When you contact our support team via live chat, email, or telephone, we keep transcripts and recordings of these conversations to ensure the quality of our service and to resolve any disputes efficiently.

3. How and Why We Use Your Data

At Funbet Casino, we apply the principle of 'purpose limitation'; we use your data exclusively for specific, explicit, and legitimate purposes. The processing of your personal data is primarily based on the performance of a contract (our terms and conditions), compliance with legal obligations, and our legitimate business interests. We use your information for the following purposes:

Account Management and Game Execution: To create, verify, manage, and maintain your player account. This allows you to log in, securely make deposits, participate in our online slots and live casino tables, and withdraw your well-deserved winnings.

Legal Compliance (AML and Responsible Gaming): As a licensed online casino, we are legally obliged to implement strict anti-money laundering (AML) protocols and procedures for combating the financing of terrorism (CFT). Your data is used for advanced identity checks and fraud prevention. In addition, we proactively analyze gambling patterns to identify signs of gambling addiction within the framework of our 'Responsible Gaming' policy, so we can intervene preventively if necessary.

Marketing and Personalization: With your explicit consent, we use your contact details to inform you about exclusive bonus offers, new game releases, free spins, and tournaments. We analyze your preferences to make these promotions as relevant to you as possible. You can opt out of these communications at any time via your account settings.

4. Data Sharing and Third Parties

Funbet Casino solemnly promises that we will never sell, rent, or trade your personal data to third parties for their own commercial purposes. However, in order to deliver our premium casino services effectively, we must sometimes share your data with carefully selected and strictly controlled partners:

Payment Providers: To process your financial transactions (deposits and withdrawals) at lightning speed and securely, we share necessary data with banks, credit card companies (such as Visa and Mastercard), and e-wallet services.
Game Developers: To make our slots and live casino games function, we share an anonymized or pseudonymized identifier with our software suppliers (such as NetEnt, Evolution Gaming). They never receive your name or contact details.
Fraud and KYC Partners: To verify your identity and detect fraudulent behavior, we collaborate with specialized verification agencies and risk management systems that are globally recognized.
Legal Authorities: If we are legally required to do so by a court order, or to comply with requests from regulatory gaming authorities or law enforcement agencies, we will provide your personal data.

5. Cookies and Tracking Technologies

To optimize your online experience at Funbet, we use cookies, web beacons, and similar tracking technologies. A cookie is a small text file placed by your web browser on the hard drive of your computer or mobile device. Our platform uses various types of cookies to guarantee functionality and improve the user experience.

We use Strictly Necessary Cookies to allow you to log in securely, keep your session active while playing games, and guide your financial transactions safely. Without these cookies, the casino cannot function. Additionally, we use Analytical Cookies (such as Google Analytics) to collect anonymized data on how players navigate our website, which games are popular, and where we can improve load times. Finally, we use Marketing Cookies to measure the effectiveness of our advertising campaigns and to show you relevant bonus offers. You have full control over these cookies and can manage your preferences via the pop-up banner on your first visit, or through your browser settings.

6. Security Measures and Retention Periods

The security of your data is our absolute top priority. Funbet Casino implements state-of-the-art technical and organizational security measures to protect your personal and financial data against unauthorized access, loss, alteration, or destruction. All data transmitted between your device and our servers is encrypted using advanced 256-bit Secure Socket Layer (SSL) technology. Our servers are housed in highly secured data centers, protected by industry-standard firewalls and intrusion detection systems.

Regarding the retention of your data: we do not keep your personal data longer than strictly necessary for the purposes described in this Privacy Policy. As long as your account is active, your data is retained so we can provide our services to you. If you decide to close your account, however, we are legally obliged (due to anti-money laundering legislation and license conditions) to retain certain personal data and transaction history for a minimum period of five (5) years. After this legal retention period has expired, your data will be safely and permanently destroyed or completely anonymized.

7. Your Rights as a Player (GDPR)

Under European privacy legislation (GDPR), you have extensive rights as a player at Funbet Casino regarding your personal data. We fully respect these rights and make it easy for you to exercise them. You possess the following rights:

Right of Access: You have the right to request at any time what personal data we process about you and to receive a copy of this.
Right to Rectification: If your data is incorrect, incomplete, or outdated (for example, if you move or have a new email address), you have the right to have it corrected by us immediately.
Right to Erasure (Right to be Forgotten): Under certain conditions, you can request us to permanently delete your personal data from our systems, unless legal retention obligations (such as AML) prevent this.
Right to Object and Restriction: You can object to the processing of your data for direct marketing purposes, or request to temporarily restrict the processing if there is a dispute regarding the accuracy of the data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, so you can easily transfer it to another service provider.

To exercise any of these rights, or if you have questions, concerns, or complaints about how we handle your privacy, you can contact our Data Protection Officer (DPO) directly via [email protected]. We aim to respond substantively to your request within 30 days. You also always retain the right to file a formal complaint with the national data protection supervisory authority in your country of residence.